When a customer has either the best experience or a poor one, they look to social media to voice their opinions.  If they ask a question on twitter, over 60% of them want to hear a response from that company within an hour.  This expectation is truly reality, and as social media marketers, we need

When looking to grow your business, it can take just one incident, or negative comment on social media to gain unforeseen traction.  Opinions and news can swiftly shared on social media and have the power to impact a business’ reputation, if not well managed. If you’re a business managing up to 50 social media pages